Privacy Policy

At ProteinHub Nepal, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account: Name, email address, contact information, and password.

  • Place an order: Billing and shipping address, payment information, and order details.

  • Contact us: Information you provide in messages or customer service inquiries.

  • Visit our website: Non-personal data such as IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use your personal information to:

  • Process Orders: To fulfill your orders, including payment processing, shipping, and delivery.

  • Improve User Experience: To personalize your experience, including offering relevant products or promotions.

  • Communicate: To send you order updates, respond to inquiries, and provide promotional offers (with your consent).

  • Analytics: To analyze website traffic and user behavior to enhance our website and services.

  • Security: To prevent fraudulent activities and protect your personal data.

3. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, delivery services) to help us run our business.

  • Legal Requirements: We may disclose your personal information if required by law or in response to legal requests (e.g., subpoenas or court orders).

  • Business Transfers: In case of a merger, sale, or acquisition, your personal information may be transferred to the new entity.

4. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can review, update, or correct your personal data by logging into your account.

  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send.

  • Delete Account: You can request to delete your account and personal data at any time by contacting us.

6. Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies allow us to recognize you, remember your preferences, and provide targeted advertisements. You can control cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect upon posting. We encourage you to review this policy periodically.