Terms of Service

Welcome to ProteinHub Nepal! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

  • We reserve the right to modify these Terms at any time. Changes will be posted on this page, and continued use of the site after changes constitutes acceptance of the new terms.

2. Eligibility

  • You must be at least 18 years of age to make a purchase or use our services. By using the website, you represent that you meet this age requirement.

  • You agree to provide accurate, complete, and updated personal information when creating an account or making a purchase.

3. Orders and Payment

  • By placing an order, you agree to purchase products listed on our website, subject to these Terms.

  • All prices are in nepali currency and include applicable taxes unless otherwise stated.

  • Payment is due at the time of purchase, and we accept the payment methods listed at checkout.

  • We reserve the right to refuse or cancel any order if we suspect fraudulent activity or inaccuracies in pricing or product availability.

4. Shipping and Delivery

  • We aim to process and ship orders within 1-2 working days.

  • Delivery typically takes 3-5 working days, depending on your location.

  • We are not responsible for delays caused by shipping carriers or external factors beyond our control.

  • Please refer to our Shipping Policy for more details.

5. Returns and Refunds

  • If you receive unauthorized or fake products, you may be eligible for a refund or exchange. Please refer to our Refund Policy for detailed instructions.

  • Products must be returned in their original condition and packaging. Shipping fees are non-refundable unless the error is on our side.

6. Use of the Website

  • You agree to use the website for lawful purposes only. You are prohibited from using the site to:

    • Violate any local, state, national, or international law or regulation.

    • Submit false or misleading information.

    • Transmit or upload any harmful code or materials.

  • We reserve the right to restrict or terminate your access to the website if we suspect misuse or violations of these Terms.

7. Intellectual Property

  • All content on ProteinHub Nepal, including text, images, logos, and trademarks, is the property of ProteinHub Nepal or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not reproduce, distribute, or otherwise exploit any content from the website without express written permission.

8. Limitation of Liability

  • ProteinHub Nepal is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.

  • We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of our content and products.