Refund Policy

At ProteinHub Nepal, your satisfaction is our top priority. We strive to provide high-quality products and exceptional customer service. Please review our refund policy below.

Eligibility for Refunds

• If you receive an item that is unauthorized or deemed fake, you are eligible for a refund or an exchange.

• To initiate a refund or exchange, you must provide proof of the item’s unauthorized or fake status. Acceptable proof may include photographs, documentation, or other relevant evidence.

Refund Process

1. Contact Us: Reach out to our customer service team within 7 days of receiving the item. Please include your order number and the proof of the item’s status.

2. Review: Our team will review the provided information and determine the validity of your claim.

3. Refund/Exchange: If your claim is approved, we will either:

   • Refund the amount paid for the item to your original payment method, or

   • Exchange the product for an authorized alternative of your choice.

Conditions

• All returned items must be in their original packaging and condition to be eligible for a refund or exchange.

• Shipping fees are non-refundable, and you may be responsible for the return shipping costs unless the item was received in error.

Processing Time

• Refunds will be processed within 5-7 working days after the return has been received and inspected.

• You will receive a notification via email once your refund or exchange has been processed.